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Call Center News
Philippines Catching up with India in the
Outsourcing Industry
By Winston
Pepito
India, the
dominant player in outsourcing touted as the
“back office of the world,” would soon have
to contend with a third-world rival—the
Philippines.
A highly skilled
English-speaking labor force. A reliable
telecommunications infrastructure. Low cost
of qualified personnel. These are some
significant reasons for choosing India or
the Philippines for outsourcing support.
India's Call Center
Industry Facing Some Problems
Industry
Week
A shortage of skilled labor
in India's
call center
is causing a number of problems including
cost, quality and security concerns...
Call
center to open in Kennewick
Seattle
Times
Amazon.com will open a
call center in Kennewick this
year, adding up to 120 customer-service jobs
within the next few months and up to 400 in
the next few years
T-Mobile USA To Build $16
Million Call Center Here
The
Chattanoogan, TN
T-Mobile USA plans to build
a $16 million
call center
in Chattanooga designed to create nearly 800
new jobs.
MCI closing call center in
Alpharetta, idling nearly 600
Access
North Georgia, GA
Of the three MCI
call
centers being closed, Alpharetta
involves the most positions. Hunt Valley,
Md., north of Baltimore, is losing a
center
with...
Call
center opening in Dickenson County
WAVY-TV, VA
SI International is working
under a contract with the Federal Retirement
Thrift Investment Board to provide
call center
and support services to...
Call
Center To Open In Ada
KOTV, OK
ADA, Okla. (AP) _ A Florida
company has finalized its plans to open a
call center
in Ada that could employ more than 500
people.
Call-center
boom faces a stall
Minneapolis Star Tribune MN
Sam Chopra, president of the
Call
Center Association of India (CCAI),
which represents about 60 of India's 400-odd
business outsourcing...
APAC sells Clinton call
center to Utah firm
Quad City
Times, IA
The sale is in keeping with
APAC’s business strategy to move away from
contact centers where employees
call
the consumers and to focus on...
Indian call center workers
charged with Citibank fraud
India Former
employees of a
call center
in Pune, India, were arrested this week on
charges of defrauding
Turning Call Centers Into
Profit Centers
By Colin Shearer
CRM Buyer
Operational CRM systems generate huge
amounts of customer data, but they have not
been designed to transform that data into
information that organizations can
effectively act on. Raw data has no real
value until it is turned into information.
Mark your calendar for ICCM
2005!
International Call Center Conference
September 25 - 28: Bellagio Hotel, Las Vegas
'Homeshoring' means that
call center
might be in someone's bedroom
Seattle
Post Intelligencer
Nancy Allor and her
daughter, Carrie Cerneka, in background,
work as customer service
call center
agents from Allor's Arlington, Texas, home.
Contact Centers DirecTV
Exposes Texas Call Center Scheme
CRM Daily
"This case is significant in
that these individuals, by virtue of their
positions as
call center
agents, were able to easily
procure...
Low Cost Call Center
Services in the Philippines Getting Lower
Prudent
Press Agency (press release), Netherlands
A few years ago dominated by
big players with large budgets, quality
call center
operations were few and far...
Convergys opens call
center in Texas
Cincinnati Business Courier, OH
Convergys Corp. opened a
call center in Round Rock, Texas,
to serve employees of the Texas Health and
Human Services Commission, the company said
Tuesday.
The Other Side of the Call
Center Culture
SierraTimes.com
Glancing through the jobs
section of any local newspaper, you will
find no dearth of advertisements for
call center
training institutes |
