Call Center News

Dell  to set up large call center in Philippines

Wed Oct 19, 9:17 AM ET
MANILA (AFP) - Dell, the world's largest personal computer producer, announced it was setting up a major customer call center in the Philippines.

The call center, to be located in a special mall in a suburb of the Philippine capital, will initially employ 100 when it opens in February, 2006 but this will eventually increase to 700 in a few months, Dell Computers Southeast Asia vice-president Rajan Anandan said Wednesday. More

Amazon opens second development unit in India

By Dinesh C. Sharma
CNET News.com, October 21, 2005

Amazon.com on Friday announced the opening of a software development center in Chennai, India. This will be Amazon's fourth such unit globally and its second in India.

IBM to expand Philippines outsourcing business

News Story by Lawrence Casiraya

IBM promises long-term investment in its "business transformation outsourcing" (BTO) operations in the Philippines as it eyes more demand from the Asia-Pacific market while growing the services capability of its Manila offices.

India arrests British national in call-centre scam
Financial Mirror, Cyprus -
... arrested Harish Parmar, owner of the Leicester-based City Credit Management Limited, for illegally selling classified data of a call centre, Cybersys Infotech ...
Briton held for data sale Hindustan Times
Two held for software theft in Gurgaon NDTV.com
Crucial evidence in BPO data transfer seized, accused in 14-day JC Hindustan Times

Infosys arm to set up call centre in Jaipur
Business Standard, India - Oct 20, 2005
Progeon, a subsidiary of Infosys, is planning to set up a BPO centre in Jaipur. Progeon is a leading BPO firm that offers end-to ...

Leading Contact Center Solution Providers Transforming Industry
[Press Release] PR Web via Yahoo! News - Oct 14 11:00 PM
Denver, Colorado (PRWEB) October 15, 2005 -- TouchStar Software’s acquisition of New York-based Digisoft Computers, Inc. successfully consummates a formidable contact center solutions enterprise! With these two powerhouses under a single roof, this signifies to the call center industry that they can now experience best-in-class predictive dialer and ACD solutions in tandem with the leading

Hundreds Without Jobs After AOL Closes Fla. Call Center 

About 450 are out of jobs Tuesday after America Online closed a call center in Maitland, Fla., according to Local 6 News.

U.S.-based Cisco Systems will spend US$1.1 billion in India over the next three years in the company's largest investment outside the United States, its CEO said today. John Chambers, president and chief executive officer of Cisco Systems, said the investment by the world's largest maker of networking gear showed his confidence in India. [More...]

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